Return & Refund Policy

Last Updated: August 24, 2026

At Al’s Cookie Mixx, we want every customer to be satisfied with their order. Because our products are perishable food items, returns and refunds are handled differently from traditional retail products.

Please review this policy before completing your purchase.

Returns

Due to the perishable and food-related nature of our products, Al’s Cookie Mixx does not accept returns or exchanges of food products once they have been shipped, delivered, picked up, or otherwise provided to the customer.

For food safety reasons, products that have left our control cannot be returned and resold.

Order Cancellations

If you need to cancel or change an order, please contact Al’s Cookie Mixx as soon as possible.

We will make reasonable efforts to accommodate your request; however, cancellations or changes are not guaranteed once an order has entered preparation or processing.

Orders that have already been prepared, processed, or shipped may not be eligible for cancellation or refund.

Damaged Orders

If your order arrives damaged, please contact Al’s Cookie Mixx as soon as possible after delivery.

To help us evaluate the issue, we may request:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping packaging when applicable

After reviewing the information, Al’s Cookie Mixx may provide an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

Once the issue has been verified, we will work with you to provide an appropriate resolution.

Quality Concerns

If you believe there is a quality issue with your order, please contact us promptly and provide your order information along with photographs when applicable.

Because taste and personal preferences vary, disliking a flavor, texture, or product that was accurately prepared and fulfilled does not automatically qualify an order for a refund.

However, legitimate product-quality concerns will be reviewed individually.

Allergies & Dietary Restrictions

Customers are responsible for reviewing available ingredient and allergen information before purchasing or consuming our products.

Please review our Food & Allergen Policy before ordering if you or the intended recipient has a food allergy, sensitivity, intolerance, or dietary restriction.

A refund will not ordinarily be issued solely because a customer purchased a product containing an ingredient or allergen that was accurately disclosed before purchase.

Nothing in this section limits any rights or remedies that may be available under applicable law.

Shipping Delays

Shipping and delivery dates are estimates unless expressly stated otherwise.

Delays caused by shipping carriers, weather, holidays, service disruptions, or other circumstances outside the reasonable control of Al’s Cookie Mixx do not automatically qualify an order for a refund.

If a package appears to be lost or significantly delayed, please contact us so that we can review the situation and, when appropriate, work with the shipping carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Al’s Cookie Mixx is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned or must be reshipped because incorrect or incomplete information was provided, additional shipping charges may apply.

Delivered Packages

Customers are responsible for retrieving packages promptly after delivery.

Al’s Cookie Mixx is not responsible for theft, weather exposure, animals, melting, deterioration, or other damage occurring after the shipping carrier confirms successful delivery when those circumstances are outside our reasonable control.

Subscription Orders

Subscription purchases are subject to this Return & Refund Policy in addition to the applicable subscription terms.

Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been charged, prepared, processed, or shipped.

Customers should cancel or make subscription changes before their next order enters processing.

Promotional & Discounted Orders

Unless otherwise stated in the specific promotion, orders purchased using a discount, promotional code, subscription discount, or special offer remain subject to this Return & Refund Policy.

Receiving a promotional discount does not affect our responsibility to appropriately address an incorrect, damaged, or otherwise qualifying order.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

Original shipping charges may be non-refundable unless the refund results from an error attributable to Al’s Cookie Mixx or otherwise required by applicable law.

Refund Decisions

Eligibility for a replacement, store credit, partial refund, or full refund will depend on the circumstances of the individual order.

Nothing in this policy is intended to eliminate or restrict any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.

Contact Us

If there is a problem with your order, please contact Al’s Cookie Mixx using the contact information provided on our website.

Please include your order number and a description of the issue so we can assist you as efficiently as possible.